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All your purchases from
Tenderocks.com come with our commitment to total customer
satisfaction.
Return within 30
days for a full item refund. Shipping charges will be deducted.
If item found defective/ broken, or lost in transit, a replacement
or a full refund is given.
An email must be sent stating non-receipt of package, which will
be forwarded to the shipper for tracing. For damaged articles, a
photograph attachment via email is sufficient. Goods shipped thru
Standard air don't have a tracking number, but it is available for
Express air method.
Sometimes, the
shades and colors produced in certain lights may show up in
different ones. We do not touch up our photographs. We get most
shots in natural daylight, or with a single indoor lamp.
Therefore, the item you receive will be exactly the item
photographed, and not from a "lot". You must ask for more
photographs if interested in any item and have doubts. We will do
our best to give description in detail and photographs, and let
you decide.
We
prefer Paypal as the payment method.
Insurance must be purchased for
claims against
damage and loss in transit. |